Work at Edu
We need someone to oversee the needs of our contractors and clients.
At Edu we take amazing care of our clients by taking amazing care of each other.
That means delivering amazing care and support to our contractors, so they can provide amazing care and support to our clients.
If you truly enjoy helping people to succeed and feel engaged
- please get in touch
This is part-time work from your office.
Respond to contractors’ and clients’ unique needs and follow up to ensure satisfaction
Provide information to clients about their project and what to expect, when, and why
Answer, record, and respond to all client calls, requests, questions, or concerns
Ensure that any outstanding requests receive priority and are resolved
Listen closely and respond appropriately to the concerns of clients and contractors
Thank people with genuine appreciation
Demonstrated proficiency with Microsoft Office, Google Suite, Adobe Acrobat, and web-based services
Anticipate and solve problems before they occur
Build an experience for clients that is memorable and unique from start to finish
Get it right for our contractors and clients each and every time
WHAT YOU'LL DO
There are few things that are as critical to success as a feeling of belonging.
As a virtual company we may rarely meet our co-workers or clients in person. This requires intentional extra effort to understand, support, and care for each other.
Your job is to create exceptional experiences that set the standard for amazing client and contractor care.
First impressions are everything. When new people arrive at Edu, we want their impression to be positive and memorable.
You serve as a role model and first point of contact. Take the initiative to guide people through their arrival and on-boarding experience.
Be proactive so people feel empowered to move about their space and do what needs to be done.
Support and coach contractors on topics relating to client care. You will develop individual care plans for clients and subcontractor professionals. Their attitude, speaking and listening skills will be a reflection on Edu.
Use your above-average communication skills. Speak with others using clear and professional language, then listen and respond appropriately to concerns.
Develop and maintain positive working relationships to support our team in reaching our common goal of amazing client care.
You will communicate quality assurance expectations and standards and maintain the confidentiality of proprietary information.
Work strategically with leadership to onboard, train, evaluate, motivate, and coach clients and contractors
Creativity and latitude are expected and encouraged.
EDUCATION AND EXPERIENCE
A bachelor's degree is preferred
Significant experience in a helping or service profession. People skills are essential.
A true desire to serve others combined with personal presence, decision-making skills, and the desire to take responsibility and solve problems
Role: 1014 Team: Client Care